Stoko ships to addresses in England, Scotland and Wales. We are unable to ship to Northern Ireland at this time. 

All orders take 1-2 business days to process before they ship. This processing time is in addition to the delivery times below and applies to both Standard and Express shipping.

Once your order has shipped, transit times for the two shipping methods we currently offer in the United Kingdom are:

• Standard: 3-5 Business Days
• Express: 1-2 Business Days

Shipment tracking information will be sent to you via email once your order has been shipped. Please check your spam/junk folder as sometimes these emails can get lost in there. If you are having trouble finding your tracking information, feel free to reach out to us at hello@stoko.com

All orders take 1-2 business days to process before shipping, unless your item is marked Pre-Order. 

Pre-Order items will be noted at the time you add your item to your cart, checkout and within your confirmation email. It will state the estimated ship-by date, which is our best estimation of when we will be able to fulfill and ship your order from our warehouse. Once it leaves our warehouse, that is when the shipping times start.  

Once the product leaves our warehouse, there are limited options in what we can control and we share in your frustration with shipping issues.  We recommend contacting the shipping carrier directly as they would have the most up-to-date information.

You can edit or cancel your order yourself up to 20 minutes after you place your order. After that, Stoko is unable to change or cancel any orders. Please double-check that all information you input is correct when creating the order, before processing your payment. 

You can edit your shipping address yourself up to 20 minutes after you place your order. After that, Stoko is unable to make any changes. Please double-check that all information you input is correct when creating the order, before processing your payment.

Please reach out to Stoko so that we can help you look into this matter. We will do our best to create a ticket and locate your package, but ultimately the shipping carrier will have the most up-to-date information.